Refunds & Cancellations

Individual pathway purchases

Individual learners pay through Paystack at enrolment. Before paying, review pathway scope, optional practical inclusion, and support contact options on the landing page.

If you experience a technical failure during checkout and are charged without receiving enrolment confirmation, contact us within 7 days with your Paystack reference so we can verify and resolve the issue.

Refund requests

Because digital access credentials may be issued promptly after payment, refund eligibility depends on whether Electude access has been activated and whether practical sessions were reserved on your behalf.

Refund requests made within 7 days of payment may be considered where digital access has not been activated. After activation, refunds are generally not available except where required by Kenyan consumer protection law or where we failed to deliver the purchased service.

Optional practical sessions

Where practical workshop booking is included in an individual pathway, failure to attend a booked session without reasonable notice may limit rescheduling options and will incur a rebooking fee. Contact Advanced Mobility at least 48 hours before your session if your plans change.

Organisation and team licensing

Organisation programmes are governed by the proposal, statement of work, or contract agreed with Advanced Mobility Africa. Cancellation, seat changes, and invoicing terms are defined in that agreement rather than through self-service checkout.

Chargebacks and disputes

Please contact us before initiating a payment dispute so we can investigate enrolment status and access logs. Unfounded chargebacks after successful service delivery may affect future enrolment.

For questions about these policies, email admin@advancedmobility.co.ke.